Refund Policy

Food items and personalized items purchased are not eligible for returns and are nonrefundable unless the product arrives damaged or contains a misspelling due to our error. If the product is damages, please make sure to keep the product as photos will be needed and should be sent to customer service within 30 days of when the order was shipped (according to the ship date on your tracking). Unfortunatley, we are unable to replace or refund any order after 30 days. If food items or personalized item arrive damaged or contains an error, please contact Customer Care at https://www.mdlzcusthelp.com/home. Please make sure to keep the product as photos will be needed to be sent to customer service, within 30 days of when the order was shipped (according to the ship date on your tracking). If you are unable to send photos, unfortunately, we will not be able to send a replacement or issue a refund. Unfortunately, we are unable to replace or refund any order after 30 days. Once photos are received and reviewed, and the order in within the 30 day window, we will arrange for a replacement or refund, depending on your preference. Depending on the item(s), we may provide a pre-paid FedEx shipping return label. If you don’t live near a FedEx drop box or location, we will schedule a pickup from your location at our expense.